Refund Policy

1. 7-Day Money-Back Guarantee

Subscription plans and credit packs include a 7-day money-back guarantee from the initial purchase or renewal date. If you have used less than 10% of the allocated credits, you may request a full refund within 7 days.

2. Refund Eligibility and Calculation

For requests made within 7 days where 10% or more of the allocated credits have been used, any refund is calculated pro rata after deducting actual usage.

3. Refunds After 7 Days

We may consider requests more than 7 days after the transaction where the service materially failed to deliver promised functionality, case by case.

4. Technical Issues

If Spec is materially non-functional because of a technical issue on our side, we will work to resolve it. Where we cannot, we may issue a full or partial refund.

5. Refund Process

Approved refunds return to the original payment method and typically take 5–10 business days. Associated credits are removed from your wallet.

Questions? Contact [email protected].